The following outlines our Privacy Policy,

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Web Site Terms and Conditions of Use,

1. Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use Licenses

Permission is granted to temporarily download one copy of the materials (information or software) on the Calstock Therapy Hub web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on Calstock Therapy Hub’s website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or “mirror” the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Calstock Therapy Hub at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Calstock Therapy Hub’s website are provided “as is”. Calstock Therapy Hub makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Calstock Therapy Hub does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Calstock Therapy Hub or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Calstock Therapy Hub’s Internet site, even if Calstock Therapy Hub or a Calstock Therapy Hub authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Calstock Therapy Hub’s website could include technical, typographical, or photographic errors. Calstock Therapy Hub does not warrant that any of the materials on its web site are accurate, complete, or current. Calstock Therapy Hub may make changes to the materials contained on its web site at any time without notice. Calstock Therapy Hub does not, however, make any commitment to update the materials.

6. Links

Calstock Therapy Hub has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Calstock Therapy Hub of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Calstock Therapy Hub may revise these terms of use for its website at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Calstock Therapy Hub’s website shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

GDPR

We understand how important personal data protection is and the right to privacy when online and as such we welcome the latest EU regulation to strengthen these protections for individuals. We have completed a thorough review of the legal and technical impacts of the GDPR to ensure compliance, where necessary we have made any required adjustments to our products, services, and documentation to ensure compliance with GDPR and giving our customers better control over their personal data and strengthening the protection of our customers information.

1. What is GDPR ?

The General Data Protection Regulation (GDPR) is a European regulation (retained in UK law as UK GDPR following Brexit) designed to protect the privacy and rights of individuals in relation to their personal data.

2. Who does GDPR affect ?

GDPR applies to organisations located within the EU, as well as organisations located outside of the EU that offer goods or services to, or monitor the behaviour of, individuals within the EU. It applies to all companies processing and holding the personal data of individuals residing in the EU regardless of the company’s location.

‘Personal data’ is any information that can be used to directly or indirectly identify a person. It can be anything from a name, photo, email address or bank details to posts on social networking websites, medical information or a computer IP address.

We may collect and process:

• Identity and contact details (name, email, phone, address)
• Booking and service details (appointments, enquiries, therapy-related information you provide)
• Payment information (processed securely by third-party providers – we do not store card details)
• Special category data (health or therapy-related information, only with your explicit consent)

We use this data to:

• Deliver and manage therapy services
• Communicate with you about appointments or enquiries
• Process payments and maintain accounts
• Keep records as required by law or professional standards
• Comply with safeguarding, tax, or other legal obligations

We retain personal data only for as long as necessary for these purposes and in line with statutory and professional record-keeping requirements.

3. Your rights under GDPR

Under GDPR/UK GDPR, you have the following rights:

• The right to request access to, deletion of or correction of, your personal data held by us
• The right to complain to a supervisory authority (Information Commissioner’s Office in the UK)
• The right to be informed of what data processing is taking place
• The right to restrict processing
• The right to data portability
• The right to object to processing of your personal data
• Rights with respect to automated decision-making and profiling (see below)

To enforce any of these rights, please contact us using the details below.

4. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling in relation to therapy services. If this were ever introduced, you would have the right to request human intervention, express your view, and challenge any such decision.

5. Third-party sharing

We only share data with trusted third parties where necessary to deliver our services (e.g., booking platforms, secure hosting providers, or payment processors). We do not sell personal data to third parties for marketing purposes.

6. Security

We protect your data with appropriate technical and organisational measures, such as secure servers, encrypted communications, and restricted access.

7. International transfers

If personal data is transferred outside the UK/EU (for example, by third-party service providers), we ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or equivalent protections.

8. Contact

To enforce any of the foregoing rights or if you have any other questions about Our Site or GDPR, please contact Us by email at info@calstocktherapyhub.co.uk, or by post at Calstock Therapy Hub, Unit 3B Commercial Road, Calstock, Cornwall PL18 9QT. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.